Who we work for
A retail unit is judged from the pavement, and the parts that fail are the parts a customer touches on the way in.
Street-level retail takes more glass and door-hardware damage than any other property type we cover. The entrance is used hundreds of times a day, the glazing is exposed, and both are the first thing a customer forms an opinion from.
The other constant is turnover. Units change hands, staff change more often, and every change leaves keys in circulation that nobody has a record of.
What we get called for
How the work splits
Florida requires a licensed contractor for electrical, plumbing, HVAC and refrigeration at any job size, and for anything needing a permit in any trade. Everything else we perform with our own employees.
Performed by our technicians
Coordinated through licensed contractors
Why TrionX
Broken glass overnight is a security exposure and an insurance question before it is a repair. Board-up is dispatched around the clock, photographed for the claim file, and followed by permanent glass on its own timeline once the unit is measured.
A commercial entrance fails gradually. Slamming, sticking and a door that will not latch each point at something different, and adjustment fixes a surprising number of complaints without a new unit.
Between tenants the list is usually locks, a door that has dropped, drywall, paint and a few fixtures. All of it is in-house, so it is one company, one visit sequence and one record rather than four vendors to schedule.
Common questions
Board-up runs 24 hours a day, because an open shopfront overnight is a security and liability exposure rather than something that waits for the next working day. Permanent glass follows separately, since tempered and laminated units are made to order. See what happens in a board-up.
Repair and re-glazing of an existing opening is performed by our own technicians. A full storefront replacement that needs a permit and a product approval submittal is a different job: that is coordinated through a licensed contractor, and we say so at survey rather than after the work starts.
Yes, and it is one of the jobs we do most. A unit with several doors is usually finished inside a morning. We list every cylinder first, including stockroom, roof access and any gate or padlock, because those are the ones that get left off. See rekey or replace.
Yes. Most retail work that makes noise, blocks the entrance or involves paint gets planned outside trading, and that belongs in the quote. Emergencies are dispatched whenever they happen, because an unsecured unit does not wait for a quiet moment.
We handle the trades within it that need no contractor licence: shelving and fixtures, drywall and trim, painting, tile, door hardware and locks. Electrical, plumbing and HVAC within a fit-out require licensed contractors, and any part of the work needing a permit does too, so those are coordinated.
Further reading
Written for the people who have to make the call. More in our insights, and the vocabulary in the glossary.
Coverage
We cover the whole county. These are the commercial submarkets we work in most often.
This trade on retail property
Other property we maintain
Board-up is dispatched 24 hours a day and photographed for the claim file, with permanent glass on its own timeline. Our technicians handle the glass, doors, locks and finishes directly. Tell us the unit and what has happened.
