24/7 emergency response
Emergencies are dispatched around the clock. When you call we give you a window, not an open-ended promise.
About
One vendor number,
eight trades, one record
TrionX is a Miami commercial facility maintenance company. We manage the trades so property managers do not have to.
The problem
What actually goes wrong
Ask a property manager what makes a maintenance vendor difficult and you will rarely hear about bad workmanship. You hear about the vendor who never called back, or the technician who arrived without the right part and had to come again on Thursday.
Those are coordination failures. They are also fixable, which is why we started the company.
We took the eight trades commercial property in Miami-Dade needs most and put them behind one number. Then we built the operation around answering the phone, turning up when we said we would, and writing down what happened.
How we are set up
How the network actually works
We are straightforward about this, because it matters to how you should judge us.
The work on your property is carried out by our vetted network of licensed, insured trade partners. TrionX is the party that takes your call, decides which trade the job actually needs, assigns it, agrees the window with you, tracks it while it is happening, and closes it with a record.
A referral directory hands you a phone number and the relationship ends there. Here your relationship is with us. If a partner underperforms, sorting that out is our job, not yours to re-tender.
We could claim to own a fleet of trucks instead. We would rather describe the network accurately, because you would find out either way.
Every job closes with before-and-after photographs, a written description of what was found and what was done, the parts used, and any recommendation for follow-up. Filed the same day.
This is the part most maintenance vendors skip, and it is the part that makes everything else auditable. A photograph and a parts list is what lets you make a warranty claim, argue a capital budget, settle a landlord-tenant responsibility question, or notice that the same unit has now failed three times in fourteen months and should be replaced rather than repaired again.
It keeps us honest too. Nobody overstates a repair when there is a photograph of it in the file.
What we commit to
What we commit to today
This list covers what we can actually deliver right now. It will grow, and we would sooner it grew honestly.
Photo documentation
Before-and-after photographs, parts used and a written description on every job, filed the same day.
Background-checked technicians
Anyone dispatched to your property has passed a background check before they arrive.
Licensed, insured trade partners
All work is performed by trade partners holding the licences their trade requires and carrying their own insurance.
Miami-Dade only
We cover one county, properly.
Staying inside Miami-Dade keeps our response times real, and it means the people doing the work already know what coastal air does to a condenser coil.
Common questions
About how we work
Does TrionX employ the technicians directly?
The work is carried out by our vetted network of licensed, insured trade partners. TrionX manages the relationship end to end, covering dispatch, scheduling, communication, quality and the completion record. You deal with us instead of eight separate contractors, and the outcome stays our responsibility.
Are the trade partners licensed and insured?
Yes. Every trade partner in the network holds the licences their trade requires in Florida and carries their own insurance. We can provide licence details and a certificate of insurance for the partner assigned to your property on request.
Are technicians background-checked?
Yes. Technicians dispatched to your property have passed background checks. Some properties have their own vetting requirements, which is common in Brickell towers and institutional portfolios. Tell us and we will confirm compliance before the visit.
What areas do you cover?
Miami-Dade County, and nowhere else. That is deliberate. Our service area page covers the submarkets we work in most.
What does "photo documentation" actually mean?
Before-and-after photographs of the work, a written description of what was found and what was done, the parts used, and anything we recommend doing next, filed the same day the work finishes. A year later it is what lets you settle a warranty claim, a capital-planning argument or a landlord-tenant question.
Need something looked at?
Tell us the property and the problem, and we will come back with a window.